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Frequently Asked Questions

How do I register / create an account?

To create an account, click My Account on the top menu button, fill in the details belowNew Here? Create Your Account Now and then click Create Account.

How do I sign in to My Account?

To sign in to your account, click My Account, enter your email and password into the form provided and then click Sign In.

I’ve forgotten my password, what do I do?

Click My Account, then click I don’t remember my password. Enter your email into the field and click Reset Password. We will then send you an email with a secure link to reset your password. Once you receive the email, click the link and follow the instructions.

How do I update my account information?

Login to your PrintAnything account for options to change your password, your email and edit any of your stored addresses.

How do I update my shipping and billing addresses?

Log into your PrintAnything account. In the My Address section, you will be presented with all your saved addresses. Click Edit and when ready, press save.

Your address will now be saved for all future orders.

How do I change my order?

To change your order, please speak with one of our Live Chat team or call us on 09-292-0205 quoting your order number.

Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

I’ve uploaded the wrong artwork what shall I do?

If you have uploaded the wrong artwork, please speak with one of our
Live Chat team or call 09-292-0205 quoting your order number.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.

Can I change my order shipping address?

You can change your shipping address before the order is dispatched; it is sometimes possible to change the address during transit. Please speak with one of our Live Chat team or call us on 09-292-0205.

If you have moved and want to change your delivery address for future orders, please log into your  PrintAnything account. In the My Address Book section, click View All My Addresses. You will be presented with all your saved addresses. Click Edit Address and when ready, press save.

Your address will now be saved for all future orders.

How do I cancel my order?

To cancel your order, please speak with one of our Live Chat team or call us on 09-292-0205 quoting your order number.

Please note that because of our high-speed turnaround, orders are printed very quickly. This means we can only accept cancellations up to an hour after placing the order.

How do I track my order?

You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area on the Interlink website.

Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.

My order has not arrived. What do I do?

The first thing to do is check the couriers website. It may be that they have tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order.

If you are still unable to locate your order, please speak with one of our Live Chat team or call us on 09-292-0205 and we will be happy to help.

What if I’m not satisfied with my order?

Please call 09-292-0205 and ask to speak with customer services. Please remember to have your order number to hand. Our customer services team may ask for pictures to get a better understanding of the issue.

If you are unable to call or it is out of hours, then please email customerservice@printanything.com with as much detail as possible and they will be happy to help.

Is it possible to leave feedback based on my experience ordering with PrintAnything?

Within a week of dispatching your order, an email will be sent through to you with a prompt to leave feedback through the review website TrustPilot.

Alternatively, if you would prefer, you can send your feedback to customerservice@printanything.com.

Do you accept Microsoft Word files?

Unfortunately, Microsoft Word is not a print ready format, whilst it is fine for printing on a desktop printer, text and images can often appear very different when opened on other computers.

More modern versions of Microsoft Word can save files as PDF, a far more consistent file type. In order to do this, click file and then save as PDF. If there is no option on your particular version, there is an online tool that will convert your Word file for freezamzar.com. Please be sure to check the converted file thoroughly as elements of your design may move or change.

What file types do you accept?

We accept a variety of different formats such as PDF, EPS, TIFF, JPEG, GIF and PNG.

If you are sending us artwork with a mix of graphics and photography, please provide us with a print ready PDF. If you are sending any Photography, please ensure it is as high resolution as possible.

If you are sending over an EPS, please ensure that all the fonts are outlined.

What is the maximum file size for uploading my artwork?

Our maximum size upload is 100MB.

If you need any help, please speak with one of our Live Chat team or call 09-292-0205.

My file is over 100MB how can I send it to you?

We would recommend WeTransfer as it is free to use and you can send files up to 2GB. All you need to do is enter the email address you need to send the artwork, provide your address, select your file, add a message (if you are sending artwork for a web order, quote the order reference in the message) and press transfer.

What are Trim, Bleeds and Safe Margins?

The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.

The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document.

The Safe Margin is the area between the text and graphics that are not meant to be trimmed.

I have ordered Spot UV, how do I let you know where to apply it?

We recommend using a program like Adobe Illustrator, creating a new layer called Spot UVand indicating where you’d like it, using 100{75d2530db66ce2ecf0df2ef61c3acbf1d86d04e4128b783544e582df7da4a1ab} Magenta to highlight the area.

 

Do you print in RGB or CMYK?

We print in CMYK. When providing artwork, the colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK, as this could affect your colours).

What are the CMYK values for your Envelope Colours?

  • Black – ( C67 | M64 | Y67 | K67 )
  • Baby Pink – ( C0 | M255 | Y8 | K0 )
  • Cerise Pink – ( C0 | M60 | Y2 | K07 )
  • Canary Yellow – ( C4 | M5 | Y84 | K0 )
  • Sunflower Yellow – ( C0 | M17 | Y85 | K0 )
  • Sunset Orange – ( C0 | M71 | Y86 | K0 )
  • Pillar Box Red – ( C0 | M83 | Y54 | K0 )
  • Lime Green – ( C40 | M0 | Y81 | K0 )
  • Holly Green – ( C100 | M0 | Y82 | K0 )
  • Pacific Blue – ( C81 | M3 | Y5 | K0 )
  • Deep Blue – ( C81 | M12 | Y1 | K0 )
  • Deep Lavender – ( C42 | M40 | Y0 | K0 )

Do you offer a Click and Collect service?

Yes, with Click & Collect at PrintAnything, you can now place your order online and then pick up your products at your own leisure. Follow the 3 steps below –

Step 1: Select your products, add them to your basket and proceed to checkout
Step 2: Select the next available date and time which is convenient for you
Step 3: We’ll send you a text or email when your order is ready for collection. When you arrive we’ll have your job packed and ready to go.

My order is due for delivery today but I won’t be in. What can I do?

On the day of your delivery you will be sent an SMS message with a time slot and we will ask you in this message if you’d like to move the delivery to another day. If you do not receive this message, please call the customer care team on 09-292-0205 and they will help you move your delivery to a day that better suits you.

What is the latest time for delivery?

Deliveries are scheduled between 7am and 7pm.

Can I upgrade my delivery to receive it any quicker?

Certainly, you can upgrade your delivery to one of the following timed deliveries:

  • Pre 10.00am weekday will be charged at ₦2,000.00
  • Pre-Noon weekday be charged at ₦1,500.00

Can you deliver on a Saturday?

We can arrange for your delivery to be on Saturday, but there are additional fees for this service. You can upgrade your delivery to one of the following timed deliveries:

  • Saturday Standard 7am-7pm Deliveries will be charged at ₦1,500.00
  • Saturday Pre-Noon Deliveries will be charged at ₦2,000.00
  • Saturday Pre 10.00am Deliveries will be charged at ₦3,000.00

Do you ship outside of the Nigeria?

We can ship to anywhere in the world, however this is a special service and is not currently available online. If you require shipping to an address outside of the Nigeria, please speak with one of our Live Chat representatives, or call us on 09-292-0205.

Which shipping carriers do you use?

Our main courier is DHL

How much does delivery cost?

Delivery is free for all Nigeria deliveries.

What methods of payment do you accept?

We accept most major debit and credit cards:

VISA
MasterCard
Verve

Please see our Payments page for more information.

Do you offer credit accounts?

Credit accounts can be organised by special arrangement, as there are certain criteria’s to meet. Please speak with one of our Live Chat team or our sales department on 09-292-0205 for more information.

Are there any charges for using a credit card?

There are no charges when using a credit card.

Do you store any credit card information?

No, we do not store any credit or debit card details on our servers or databases.

Where can I get a copy of an invoice from a previous order?

Please call us on 09-292-0205 and we will arrange for a copy of your invoice to be sent through to you.

Can I apply credit I have on my online website order?

At the current time, our website does not facilitate this. Please call us on 09-292-0205 to apply credit to your order.

Yes, if it is an order that you have placed on our new website, then you can easily re-order by logging into your PrintAnything account.

If you cannot find your order in your account, please speak with one of our Live Chat team, or call 01702 460047 and they will be happy to help. We keep all customer orders and artwork on file for 5 years.

Please note: If you have placed an order using the Guest checkout option, you will not have a Full Account and therefore will not have the ability to re-order. Please upgrade your account to take full advantage of the re-ordering feature.

I want to re-order but I can’t remember the order number. What can I do?

Don’t worry; we will be able to help. We have a sophisticated Management Information System that allows us to find old orders with minimal details – be it the delivery postcode, your email, or even the subject of the artwork.

How do I get a VAT invoice?

Once your order has been dispatched, you will be emailed a VAT invoice. If you need an invoice for an older order, please call us on 09-292-0205 and we will arrange for a copy of your invoice to be sent through to you.

Why do I have VAT on my order?

Some types of printing are subject to VAT dependent on the content of the artwork being printed on them. For example, a flyer is normally zero rated, however if the artwork being printed onto it contains a form, or could be deemed to be a voucher (e.g. bring this flyer with you and receive 10{75d2530db66ce2ecf0df2ef61c3acbf1d86d04e4128b783544e582df7da4a1ab} off your meal) then the item becomes standard rated, and VAT will have to be charged on it.

All business stationary, posters, roller banners and exhibition stands are subject to VAT.

 

What VAT rates will I be charged?

The current VAT rate for standard rated printed products is 5{75d2530db66ce2ecf0df2ef61c3acbf1d86d04e4128b783544e582df7da4a1ab}.

On which products can I use this tool?

Currently, Create Your Own is available on Business Cards, Christmas Cards, Compliment Slips, Greeting Cards, Invitations, Leaflets & Flyers and Letterheads, though we are looking to expand across other products in the future.

What is your Privacy Policy?

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. Please see more information here.

What are your Terms of Use?

Please see our Terms and Conditions information here.

What paper stocks do you use?

We use a wide variety of paper stocks from many different suppliers. As it is a natural product, from time to time the feel can sometimes vary and we constantly monitor this to ensure the best quality product.

What Ink do you use?

We use Eco-friendly vegetable based inks as we believe that printing should be as kind to the environment as possible. This is just one of the ways we help to achieve this.

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